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Support
We strive to provide a product that is convenient and easy to use, and your satisfaction is important to us. If you have an issue with your tour we want to help.
We’ve assembled a list of the most Frequently Asked Questions below to help serve you as quickly as possible. Please have a look here first to see if they address your concerns. If they do not, please contact us and we’ll get back to you within 24 hours.
FAQ
- Solutions to Common Problems
- General
- Technical
- Troubleshooting
Solutions to Common Problems |
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What do I do if the files I download are corrupt or incomplete?
In rare cases, while downloading large files, your web browser or ISP may reset your connection to the Sounds for Sights download servers. If this occurs, just download the corrupt files again before your authorization explires.
Can I burn my tours to Audio CD?
Yes. If you prefer to listen to your tour using a portable music CD player you may do so. Individual tours are small enough to fit on standard 72 minute Audio CD's. There are a variety of programs available for PC and Macintosh computers to do this. Please consult your computer's documentation for additional support for your specific program.
How do I download the tour I purchased?
Every tour you purchase will be available on your My Tours page of the website. To download them, be sure to login to the site with the email address you used to purchase the tour. The download status for all purchased tours will be indicated on the page. Simply click the tour name to download it, and save the files to a location on your computer. Once you begin downloading a particular tour, you will only be available to download it again for 72 hours.
Why am I having problems buying your walking tours?
Please make sure you have cookies enabled in your internet browser. Verify that your billing address matches the address your credit card statement is mailed to. Also make sure that your credit card number does not contain dashes or spaces. If you continue to have problems, please contact us!
Why won't my tour download?
In some cases, your internet browser's settings may prevent you from downloading our tours. Please disable any pop-up blockers before downloading as our site uses this function to start the download process. Some security settings in various browsers may prevent you from downloading files to your computer. Please check your particular system's documentation, and if you need further assistance, feel free to Contact Us.
Why didn't I get a verification email after registering a new account?
In an effort to block unsolicited SPAM email messages from reaching you, some mail programs and ISP's will block email from addresses that aren't in your contacts list or address book. To ensure that our messages reach you when you create an account or order a tour, please add this address to your contact list: auto-notify@soundsforsights.com
What is a Self Guided Audio Walking Tour?
Self guided audio walking tours are a relatively new format for visiting a particular location or sight seeing. Rather than be led around an area on bus or in a large group, Sounds for Sights tours can be listened to and enjoyed on nearly any iPod or MP3 player. The tour begins at a predefined location where you'll be oriented with the guide (speaker) and introduced to the location. Throughout the tour, our professionally recorded guide will lead you through the city, describing which way to turn and what to watch out for along the way.
Sounds for Sights tours can be reviewed, purchased, and downloaded in minutes, 24 hours a day 7 days a week so you'll always have convenient access to the information when you need it. Whether you've lived in New York your entire life or are just visiting for a day, you'll find Sounds for Sights tours an excellent way to get out and see the City.
How much does it cost?
Most individual tours are approximately 45 minutes long and are inexpensively priced at $4.99. At times, longer tours may be made available which will cost slightly more. If you're planning a longer visit to New York, consider purchasing one of the available New York packages at a discount. For the most recent information on pricing and availability, consult our Audio Tours listing.
What do I get?
After completing the purchase process you may download the entire tour in MP3 format. Tours are composed of individual tracks to make them easier to navigate in the real world. You are also encouraged to download a small handy map in PDF format suitable for printing. While our tours are designed to guide you without constantly referring to the map, it is a convenient reference. For those who wish to burn the tours to CD, you may do so using whatever CD burning software you have available.
Can I use a dial-up modem or do I need a cable modem or DSL?
While a cable modem or DSL would result in faster downloads, you can easily download our products with a modem and a little patience. A simple table to estimate download times is shown below (h:mm). Please note, download time estimates may vary greatly between ISPs.
| Tours |
Modem |
DSL |
Cable |
| 1 |
1:00 |
0:03 |
0:02 |
| 2 |
2:00 |
0:06 |
0:04 |
| 4 |
4:00 |
0:12 |
0:08 |
| 10 |
10:00 |
0:30 |
0:20 |
How often will new tours be available?
We're working hard to grow our portfolio of tours to offer visitors a variety of options to fulfill their interests. We will announce upcoming tours on our Audio Tours page when their release is imminent. To be notified when new tours are added, please subscribe to receive New Tour Notifications and other Sounds for Sights Promotions.
Can I download tours I've purchased from multiple computers?
Yes, you can download a tour from a computer other than the one you used to made your purchase. You must do so within 72 hours of beginning the first download, after-which your access will expire. Also, you may only download a tour up to three times. If for some reason this creates an issue for you, please Contact Us.
Can I make copies of the Sounds for Sights Tours?
You may only copy the files you download onto CD's or other devices for personal use. Copies are strictly for your own use and you may not make additional copies for other people. Making copies of Sounds for Sights tours for others violates our Conditions of Use as well as United States and International Copyright Law. Sounds for Sights Downloads are not protected by controversial Digital Rights Management (DRM) schemes because we feel these systems would distract from the convenience, ease of use, and low costs we strive to maintain. If you would like to see this format continue, please respect our policy and don't abuse the system.
Can I get a refund?
We believe strongly in our product and feel that it is the best self-guided walking tour available today. If you purchased any of our tours and were unable to access them due to technical reasons, we will gladly offer you a refund. Please understand however that due to the lack of DRM protection on these files, we cannot offer a refund once you've downloaded the tours.
What are the system and device requirements for listening to these Tours?
Most computer systems these days are capable of performing the tasks needed to download and store these files. That being said, some rough specifications are below.
Windows - Windows 95, 98, NT, 2000, ME, or XP
128 MB RAM
300MHz or faster
Sufficient hard drive space to download the files (see storage requirements)
Cable Modem or DSL recommended
An up to date browser (e.g., Firefox, Internet Explorer)
Macintosh - Mac OS 9 or later
128 MB RAM
Sufficient hard drive space to download the files (see storage requirements)
Cable Modem or DSL recommended
An up to date browser (e.g., Firefox, Safari, Internet Explorer)
Unix / Linux - Do you really have to ask?
Ok, ok. Contact Us if you do.
How much space is required to store my tours on my hard drive or MP3 Player?
Sounds for Sights tours are optimized to maintain the highest fidelity while minimizing file size. We do this to improve download times, and ensure that a complete New York City package can fit on even less expensive flash based players. The table below estimates the total size of multiple tours based on our average 45 minute tour.
| Number of Tours |
Size (MB) |
| 1 |
25 |
| 2 |
50 |
| 4 |
100 |
| 10 |
250 |
Where can I see what tours I have purchased and which I still need to download?
Simply go to the My Tours section of the website at any time and login with your user information. The "My Tours" page will always show how much time you have left to download each tour you've purchased.
How do I copy tours to my MP3 Player?
Well that of course depends on what player and operating system you're using. In general, Sounds for Sights downloads do not automatically import into your music library. After downloading the files to a folder on your computer, import them into your preferred music program (e.g., iTunes, MusicMatch, Winamp, etc) by following the documentation for your software. After importing the tours to your music library and before heading out for a stroll, be sure to sync your player with your computer to copy the files to your device.
The tour I downloaded is incomplete. Can I download again?
In rare cases, while downloading large files, your web browser or ISP may reset your connection to the Sounds for Sights download servers. If this occurs, just download the corrupt files again before your authorization explires.
Need Help? Haven't found what you're looking for?
Submit your question and not only will we get back to you quickly, we just might update the FAQ to better serve everyone else in the future. Contact Sounds for Sights Customer Service.
Last Update: 10-Dec-2005
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